Returns & Exchanges
At LUMOS Projectors MY, we stand by the quality of our home cinema technology and offer a 15-day return policy for any manufacturing defects or performance issues. We want to ensure you have the ultimate viewing experience with complete peace of mind.
Initiate Your Request
Contact our dedicated support team at [email protected] within 15 days of receiving your projector, providing your order number and reason for return.
Quality Assessment
Our technical experts will review your case and may request photos or a short video clip to verify the hardware issue for a swift approval process.
Secure Packaging
Once approved, pack the projector securely in its original box with all included accessories, remotes, and cables to ensure it arrives safely at our service center.
Replacement or Refund
After we receive and inspect the device, we will process your 1-to-1 exchange or issue a full refund to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing